Free Shipping On All Orders NZ Wide!
- TAP MAGIC EP-XTRA is highly effective for all cutting operations on all Metals.
- You will especially appreciate the performance of this cutting fluid on hard metals and with difficult extreme-pressure cuts of long duration.
- You will also note dramatic improvements in tool life. TAP10125E - 125ml Plastic Bottle
We offer free shipping on this product to customers in New Zealand.
Once your order is dispatched you will be sent a tracking link to keep track of your order. Delivery time frame is usually 1 - 3 business days. For some rural addresses delivery can take an extra day.
If you find that the product your have purchased is not right for the job, you are eligible for a full refund on your order within 30 days post delivery.
All products sold by Tool Factory come with a New Zealand warranty with at least a 12 month warranty period unless otherwise specified.
Payment can be made via credit/debit card, bank deposit or Afterpay. Your payment information is processed securely. We do not store credit card details nor have access to your credit card information. If you require an invoice/quote before payment, please contact us.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@toolfactory.co.nz.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@toolfactory.co.nz and send your item to: Tool Factory Limited, c/- Panmure Self Storage, 41 Morrin Road, Panmure, Entrance cnr Morrin & Tainui Rds, AUK, Auckland 1072, New Zealand.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.